OMNICHANNEL GLOBAL CUSTOMER EXPERIENCE
The global study into the ways to build customer loyalty across service channels.
Features:
- Most extensive benchmark within the CX industry.
- More than 15.5 million touchpoints across Mystery Shopping, Voice of Customer and Crowdsourcing.
- Across 130 markets.
- Focused in 10 key retail industries.
- Across 3 channels.
We measured across the following channels from January to December 2019:
- Online
- Social Media
- Emails
- Text messages
- Telephone calls
- In-store
