Say goodbye to hours of analyzing open customer comments.
The text mining tool from ISC-CX Textalytics relieves you of this effort.
In the past, customer experience programs often did not use open text commentary fields in their surveys or did not analyze the results - it was simply too time-consuming. The text fields not only reveal the reactions and sentiment of the customers, but they also capture customers’ valuable advice on how to improve the customer experience.
So it's worth taking a closer look at the infographic.
