--- title: "Electromobility study in China: Whitepaper" description: "ISC-CX - Future Mobility Study in CHINA. The market study on how Chinese consumers buy electric vehicles. Customer experience with electric cars explained." --- # Electromobility in China: Outstanding customer service drives electric car purchases   For our **2021 ISC-CX Future Mobility Consumer Survey**, we chose China because it is the largest market for the automotive industry. Our results show you how consumers in China approach the purchase of a new electric vehicle and **which aspects in the customer journey are most important to them**. The results will surprise you! Download the study now via the form and find out what is most important to the customer when buying a new car! [ Go to download form ](https://landingpage.isc-cx.com/de/china-whitepaper/#hs_cos_wrapper_widget_1615366320879) ## Insights into the findings: In March 2021, we wanted to find out everything about what matters most to Chinese consumers when buying a car. Over 3000 consumers participated in the survey. Here are a few of our questions and findings:  - It is particularly remarkable that only a small percentage of respondents** would definitely NOT buy an electric car**. - Does the local dealer still play a role at all when buying a car, or is everything now done online? Chinese customers think:** nothing works without a dealer!** - The biggest surprise**: TikTok plays a big role** when intending to buy a car! - Experience with driving an electric car is a big factor in the purchase decision. **The test drive before buying is crucial!** More detailed information on these topics and further insights into the customer journey can be found in our whitepaper, which you can download via the form! [Follow us on Facebook ](https://www.facebook.com/isc.cx) [Follow us on LinkedIn ](https://www.linkedin.com/company/isc-cx) [Follow us on Twitter ](https://twitter.com/isc_cx) ![Logo-Future Mobility](https://landingpage.isc-cx.com/hubfs/Logo-Future%20Mobility.png "Logo-Future Mobility") --- ## What you can expect from ISC-CX Future Mobility In China, electromobility has long been accepted by everybody and is advocated and promoted by both the state and the population. We see the potential here to **derive use cases and best practices from a steadily growing sales market** and thus provide recommendations for action for the European market. Through our analyses, we show you trends that are reflected in China and help you to **establish concrete sales-increasing measures in your company**. In the future, we also plan to generate insights in Europe and other markets and make them available to you. This way you will always be a quarter mile ahead of the competition! ![Logo-Future Mobility](https://landingpage.isc-cx.com/hubfs/Logo-Future%20Mobility.png "Logo-Future Mobility") Switzerland | Multisearch AG ![Location](https://landingpage.isc-cx.com/hubfs/Location.png) CH-4051 Basel ![Call](https://landingpage.isc-cx.com/hubfs/Call.png) + 41 61 225 42 15 ![mail](https://landingpage.isc-cx.com/hubfs/mail.png) [futuremobility@isc-cx.com](mailto:futuremobility@isc-cx.com) Germany | Multisearch GmbH ![Location](https://landingpage.isc-cx.com/hubfs/Location.png) D-80687 Munich ![Call](https://landingpage.isc-cx.com/hubfs/Call.png) + 49 89 54 55 82 28 ![mail](https://landingpage.isc-cx.com/hubfs/mail.png) [futuremobility@isc-cx.com](mailto:futuremobility@isc-cx.com)