New study: What is important to Chinese consumers when buying an electric car?

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The Automotive Industry

An industry that is undergoing great change in the digital age: Electromobility, autonomous driving and car sharing - all trends that are hotly-debated and increasingly influencing our everyday lives. Technical innovations and changes in social norms are also changing the customer's expectations. Forward-thinking dealers and manufacturers are constantly adapting their offers to the needs of the customer and are constantly optimizing the customer journey. ISC-CX provides various services to ensure that this optimization also leads to more satisfied and loyal customers. With our state-of-the-art CX product portfolio, we check your performance at all touchpoints of the customer journey and derive actionable improvements. Each of our products provides you with specific insights and through a synergistic combination we deliver profound and holistic insights into how to perfect the complete customer experience. We assure you that our focus is on future industry trends (e.g. electric mobility, autonomous driving, robotaxis, virtual reality, etc.). This enables us to make action-oriented recommendations for the future at an early stage. With us, you are always faster than the competition!

 

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Your Solutions

THE DIGITAL CUSTOMER EXPERIENCE COMPANY
Digital. Future-oriented. Reliable. Get comprehensive insights into all areas of your business or brand. Choose your solution:


Our Value to You

Is your customer satisfied with your products and services? What does he or she really want when they walk into a dealership in your network? We have been unlocking the answers to these questions for over 20 years for companies from different industries from all over the world. ISC-CX - Future Mobility was created in response to demand from customers in the automotive industry. Manufacturers want to understand what the future holds for them. With us, you get the services of a leading full-service customer experience (CX) agency with local and global industry experience. Our service portfolio includes international CX programmes, service checks, voice of customer solutions and global benchmarks - tailor-made for the automotive industry. Our value to you is that we systematically evaluate your customers' experiences and transform that data into insights and actionable strategies to delight your customers and increase sales. Trend-based insights enable you to viably expand your brand and your services - quickly, easily and holistically. We help you to position yourself optimally in the market and celebrate new successes time and again.


Your Contact

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ISC-CX Future Mobility
Florian Wimmer
Global Director Future Mobility

What else you get with us

We provide car manufacturers, dealers and suppliers with everything they need to stay ahead in a changing industry. You can count on us to regularly conduct studies in the automotive industry to identify potential opportunities for manufacturers and dealers. We focus on the technologies of the future and analyse the global market to provide you with suitable solutions. We also guarantee that our Mystery Shopping Task Force is specially trained for the automotive industry and receives ongoing training. Our evaluators deliver meaningful data through targeted assignments at the most important points of sales (PoS), enabling every contact with the customer to be optimised down to the smallest detail. In addition, millions of customer feedback data points are evaluated annually by a state-of-the-art Voice of the Customer tool powered by the most advanced AI available today. Through our propietary analytics you can understand exactly how your customer really experiences your brand and what they expect from you. We also conduct employee surveys and on-site/digital audits audits, so you can discover whether the standards you have set are also being implemented as intended.


Mit wem wir bereits zusammenarbeiten

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Contact Us!

 

Address
Landsberger Straße 155
80687 München
 
Contact
+ 49 89 54 55 82 28
 
 

 

Switzerland | Multisearch AG
Location

CH-4051 Basel

Call

+ 41 61 225 42 15

Germany | Multisearch GmbH
Location

D-80687 München

Call

+ 49 89 54 55 82 28