--- title: "Case Study: European EV start-up improves test drives with Mystery Shopping" description: Learn how a comprehensive Customer Experience strategy elevated the test drives of a European EV startup to a new level. --- ![](https://px.ads.linkedin.com/collect/?pid=1560804&conversionId=4033914&fmt=gif) # Future Mobility Case Study: European EV start-up improves test drives with Mystery Shopping In our latest case study, you will learn how a comprehensive Customer Experience strategy elevated the test drives of a European EV startup to a new level. The additional ISC-CX Mystery Shopping programme provided deeper insights into customer perception and uncovered weaknesses in the customer journey. ** ** ** **   [ Download it now and get the latest findings! ](https://landingpage.isc-cx.com/de/future-mobility/#button_widget_1615888368249) ![7-1](https://landingpage.isc-cx.com/hubfs/7-1.jpg "7-1") ### How a European EV startup increased its test drive efficiency by 80%? This case study shows how the combination of several customer experience programmes helped to gain a deeper understanding of customer perceptions.  In addition to the findings of the mystery shopping programme, we also present some components of the resulting action plan. Download the free case study now and explore how this EV startup identified and effectively turned customer journey gaps into opportunities. [Follow us on Facebook ](https://www.facebook.com/isc.cx) [Follow us on LinkedIn ](https://www.linkedin.com/company/isc-cx) [Follow us on Twitter ](https://twitter.com/isc_cx) ![Logo-Future Mobility](https://landingpage.isc-cx.com/hubfs/Logo-Future%20Mobility.png "Logo-Future Mobility") Switzerland | Multisearch AG ![Location](https://landingpage.isc-cx.com/hubfs/Location.png) CH-4051 Basel ![Call](https://landingpage.isc-cx.com/hubfs/Call.png) + 41 61 225 42 15 ![mail](https://landingpage.isc-cx.com/hubfs/mail.png) futuremobility@isc-cx.com Germany | Multisearch GmbH ![Location](https://landingpage.isc-cx.com/hubfs/Location.png) D-80687 München ![Call](https://landingpage.isc-cx.com/hubfs/Call.png) + 49 89 54 55 82 28 ![mail](https://landingpage.isc-cx.com/hubfs/mail.png) [futuremobility@isc-cx.com](mailto:futuremobility@isc-cx.com)