Future Mobility Case Study: European EV start-up improves test drives with Mystery Shopping

How a European EV startup increased its test drive efficiency by 80%?

This case study shows how the combination of several customer experience programmes helped to gain a deeper understanding of customer perceptions. 

In addition to the findings of the mystery shopping programme, we also present some components of the resulting action plan.

Download the free case study now and explore how this EV startup identified and effectively turned customer journey gaps into opportunities.