OMNICHANNEL GLOBAL CUSTOMER EXPERIENCE
The global study into the ways to build customer loyalty across service channels.
- Most extensive benchmark of the industry.
- More than 214,000 customer experience touch-points.
- Across 130 markets.
- Focused in 10 key retail industries.
- Across 3 channels.
We measured across the following channels from January to December 2018:
- Social media
- Text messages
- Telephone calls